BSNL complaint online registration for Broadband/Telephone
One of my friends gave me this link to register complaint about BSNL service.
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
I had a complaint with my broadband
connection that it became slow and started to drop frequently. I registered a complaint in this page and within 1 hr got a call from the exchange. Now, after 2 hours, they came to my home and fixed the problem.
Hope everyone using BSNL could avail this facility.
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
I had a complaint with my broadband
connection that it became slow and started to drop frequently. I registered a complaint in this page and within 1 hr got a call from the exchange. Now, after 2 hours, they came to my home and fixed the problem. Hope everyone using BSNL could avail this facility.
Comments
-prashant
I have got Bsnl land line connection along with internet during February this year from BSNL Kayamkulam division. My telephone no. is 0479 2438371. Now it is almost 8 months. Even now the cable which connected to my house from the road is exposed to sun and not yet buried. The passers by are getting trapped on it. The cables are not even terminated to the box and it is lying open. I have reported this matter several times and nobody is listening to it. Please help me to solve this issue.
-SHEELA.L.
Well, how are consumers going to register complaints when THE SYSTEM DOES NOT ACCEPT ANY COMPLAINT?
Take my example. I got a fiber connection on 8 October – for all those people who want a fiber connection, my suggestion is do not, you are going to be spending lots of money for absolutely no increase in speed and still B grade and class connectivity – and on 21st November, remember it is a Saturday, at 12:30, my broadband connection goes off.
Now why am I talking about a Saturday? Well, in our area, The broadband connection goes off on Saturdays, does not appear on Sundays and is supposedly rectified on Mondays. This treatment done every third or fourth Saturday means that people get so angry with their connections that they cancel the connections and get some other connection like a reliance connection. That means BSNL does not have to bother about taking care of broadband connections.
But then I was talking about the complaint system.
All over India, the broadband complaint system is 1504. I ring it up. It asks me my area code. I put in my area code. It asks me the number which needs to be rectified. I give the number, and I get an answer of this number is not in the accepted format. Thank you.
All right, so I think that because it is a fiber connection, it will not be in the accepted format. So how do I complain for a fiber connection.
I immediately remember that they also have a customer care division. Now every customer care executive has to keep the customer on for about six minutes to show that he is earning his money. It takes one minute for the customer care executive to say BSNL broadband sewaaon tatha suvidhaoon mein aapka swaagat hai, main XYZ aapki kis prakaar sahaayta kar sakta/sakti hoon? By that time one has lost his thread of concentration because he is wondering what is being said on the phone at the rate of 60 words per minute. Nevertheless, while these customer care executives are politely telling you that iss asuvidha ke liye hum aapse kshma chahte hain, – notice how we Indians are so apologetic, that we love apologizing for somebody else's ineffectiveness, faults, incompetency, and so on, incidentally, adding to their talking time. We keep Khshma chahoing all over the place. – So I tell them about the asuvidha.
They want me to give my alternate phone number. Now my alternate phone number has three double digits in it. I give it.
Two sentences later. The customer care executive asks me, please give me your alternate phone number.
I give it again.
Three sentences later he asks me to repeat my alternate phone number. I say 11223 – 44556
He repeats it. 12223 44566. I am beginning to lose my cool. I yell double 1, double 2 3, double 4 double 5 6. Just in case he found it easier to copy the number, when I said double.
He of course is apologizing for the asuvidha, because he has not been able to write down the number, even after I have repeated it four times. Count it – four times.
I give up. Put the phone down. The complaint has not been registered.
So is it a surprise, that BSNL is managing to show to all its superiors that the rate of complaints being registered on their services has come down extensively?
Grrrrrr.
How many of us are suffering from the same problem? Read, and drop in your bit.